Why are we so passionate about being Innovative?

PrintThis is a question Brian and I get more often than not when people first read our blog and see that it is about innovation…innovation in a traditionally laggard industry such as ours.

What I explain is quite simple. While we are certainly not where we want to be in this area, we have started. And starting is the first step to succeeding at anything. We are also not too satisfied with the normal status quo of the industry. We know it can be better and we know we want to be a part of it – it is a passion for both of us.

But there’s more to it than just our desire to be more innovative. And it comes down to one simple question, “What is the alternative?” What are we, or anyone else in our industry, going to do if we don’t innovate? In a world that is changing faster than anyone could have ever imagined just a few short years ago, what is the real alternative. Living in the cave isn’t the right choice…

Whether you like the current political structure or not, Federal Reserve Chairman Ben Bernanke talked about this in a recent commencement speech to Bard College at Simon’s Rock in Great Barrington, MA. He was quoted in AllthingsD in an article, “Have Faith in Innovation, Fed Chairman Tells Graduates.” I thought what he had to say was spot on for what we are trying to do as a business in the western part of the US. He said…

“As trade and globalization increase the size of the potential market for new products, the possible economic rewards for being first with an innovative product or process are growing rapidly. Both humanity’s capacity to innovate and the incentives to innovate are greater today than at any other time in history.”

I couldn’t agree more and this is why I don’t think there is any alternative to not being innovative and having this at the forefront of any business, especially in a laggard industry. We might not be as fast moving as other industries such as technology, but it doesn’t mean it is any less important. Brian and I have made it our passion and it’s going to be a great journey!

What can we learn from the “Big Boys” – Ericsson

Ericsson_logo_webThere was a conference in Silicon Valley not too long ago where Entrepreneurs gathered to hear some great speakers on the topic of innovation. One such speaker was the head of IP and Broadband for Ericsson, the telecom giant based in Sweden, Maya Strelar-Migotti. There was a great synopsis of the key elements in her speech in the SiliconBeat blog I thought was worth sharing.

Maya shared here “six-part recipe” for how to get innovation mojo going in any company and how they had been successful at doing this inside the $33B Ericsson. While the lessons may not be completely new, the way they use them or define them is quite useful. Let’s dive into the list:

  1. Legitimize Innovation – setting aside money/time for innovation. She sets aside 1% of her budget just for innovation, which is a very big number. They also treat this money like a “venture capital” might with time and resources to make it happen.
  2. Emphasize Learning – where they “dare to innovate” by removing (or trying to) the stigma of failure. This is a cultural thing and bigger than most realize until they are educated otherwise.
  3. Appealing to Internal Motivation – they focus on giving lots of recognition in lieu of money as rewards. Lots of rewards from the best innovation to the best failure. That is an interesting approach to reward and recognize failure as a huge motivator.
  4. Have a Method for Innovation – they are currently working on this with IDEO to figure out the best way to “unleash the power of the people going forward.”
  5. Create Spaces that Encourage Collaboration – getting managers together with people who can make ideas happen is key. People need to mingle with managers and facilitators.
  6. Anticipate Customer Needs – is a huge way to stay ahead of the market. It is critical to know their customers’ needs before they know it themselves. This isn’t easy but this is what will connect them with their customer in the future.

There you have it – some very solid, practical, and scalable ideas that could work in almost any sized business – such as ours and possibly yours. How many of these resonate with you and your plans to innovate? Which ones can you see adding to help you become an innovation culture? Which ones do you think are the most difficult to implement? Love to hear your thoughts!

Howard Schultz of Starbucks shares insights about Innovation

Starbucks logoThere was a great article in USA Today, “Starbucks CEO Schultz on Digital Innovation,” where he shared some interesting thought and insights about how he and Starbucks view innovation going forward. I thought there were some interesting comments, quotes, and actions they are taking that could be relevant for all of us to take not of as we continue to integrate it into our own companies.

Schultz starts with a quote, “More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks’ innovation over the next several years will be technology-focused.” Not surprising for a company that claims an astounding 54 million Facebook fans globally. This is very telling and insightful. We are in the process of bringing more technology to life inside our own company so to read this is a focus by one of the largest and most respected companies in the world means we’re on the right track as well.

He goes on to say, “Sure, we’re doing work now on the store of the future. It is not only linked to the physical but the digital experience.” He also had a key phrase for how they approach innovation. He said, “If we were competing with Starbucks, what would we do?” This is a great quote from my perspective. It is actually asking your leaders to look at how you would compete with yourself. If you can figure this out, you might be able to proactively second guess the competition before they eat your lunch and put you out to pasture.

Take a look at the video he did where he talks about some of the key innovation and approach they take at Starbucks…

Schultz then shared his thoughts about what innovators need to do if they are to be successful. His most direct advice to innovators was one word…PASSION. He said, “You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.” His personal passion right now…to open a coffee shop in Italy. Apparently Italy hasn’t embraced Starbucks yet so this is a dream he has yet to achieve. He concluded by saying, “The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared. Everyone must have a shot at the American Dream.”

What are your dreams? What do you dream of innovating or changing? Share your thoughts…

Innovation is ALL about Leadership…or is it?

Forbes logoThere was a great article in Forbes, “An Innovation Leadership Revolution is Brewing,” by Henry Doss. He starts it off with a great quote by T.S. Eliot, “If you aren’t in over your head, how do you know how tall you are?” That is awesome. It really says how limiting we can be as leaders sometimes.

He makes a noteworthy observation that I found very interesting. He believes there is a distinction between “Leadership” and “Innovation Leadership.” His view is that today’s leadership starts at the wrong end with money and resources instead of innovation. He has a great quote, “Money does not follow ideas, it follows leaders. Teams don’t follow ideas, they follow leaders.” His basic premise is companies and employees don’t follow ideas, they follow leaders. I can’t argue the point, I see it firsthand every day.

His thinking is that ideas are a dime a dozen and are popping up everywhere. If this is the case, why aren’t companies more innovative? Because they lack innovative leadership. I have to agree. This is a great way to look at the innovators dilemma when it comes to executing ideas and making them happen inside a company. It has been said we are currently facing a “leadership deficit” and he agrees.

So it boils down to the question of training. Can you train leadership? If you can, can you train Innovative Leadership? Great questions. Not sure I know the answers to these but it is really worth exploring and getting more insights into this deeper question. I would love to hear what our readers have to offer in this area. Do you believe we can train leaders? And if so, can we train innovative leaders or are they born? If we can’t, how do we find them or attract them? Lots more questions than answers on this one…share your thoughts!

Strategy, Creativity, and Innovation in the Desert

Recently we had the opportunity have a meeting with our management team in the desert, specifically Arizona. It was a great several days of learning, participation, and of course some fun. But what one area that stood out for me and I wanted to share with you was how our employees embraced creativity and coming up with innovative ideas.

Blaine Millet, President of WOM10, facilitated the day and helped us with the process of capturing some creative ideas and thinking from our employees. It was something new for us and so I wasn’t sure exactly what we would end up with at the end of the day. It was time for some “out of the box thinking” (I know, over used term) to help us be even better in some specific areas.

With such a large group it was interesting to see how the management team interacted with each other, teamed together as they worked through the discussions, and the camaraderie that resulted from such an open and creative process. I just wanted to give kudos to the management team for diving in and being more and more open and innovative as the day went on – very exciting. While it was a new experience, the way they embraced it and offered some great content was impressive. Many jumped right in and took to it like a duck to water.

The output is just the beginning for us from an innovation perspective. It is the start of pulling some creative ways to improve the business overall and specifically in several areas. When a company thinks they have it all figured out and doesn’t need new ideas is the day the basically start to die. We don’t ever want to be that company. In fact, we won’t ever become that company. We have too many great employees with great ideas to ever get there unless we stop listening.

Now we have lots to think about, sort through, and prioritize as we look forward to building off this great start of innovative thinking. While we began the innovation journey a while back, this is definitely the fuel we needed to really accelerate the process for us going into the year. If you can’t tell it from the way I am writing, I AM PSYCHED about what we can and will do going forward. Thank you Blaine and especially our great team of leaders for your contributions and creativity…this is going to be GREAT!!

20 Fascinating “Accidental” Inventions

While we usually write about ways to help each other be more innovative and lead innovation, sometimes it’s good to have a bit of fun as well. I found this list published by the Christian Science Monitor that did just that for me so I thought I would share it with you. They put togetherContinue Reading

Who will Innovate tomorrow?

Since Rick and I have been writing about innovation for over a year now, we have seen and heard a lot of great information.  While most of it has been business related, some has stretched beyond these boundaries and given us an opportunity to explore innovation in other aspects of our life. This is oneContinue Reading

Do you have “Model T” or “RW” leading your Innovation?

OK, I didn’t know what either of these meant either before I read the article by Henry Doss in Forbes, “Innovation: Time to Ditch “Model T Leadership.” It is such an interesting read about what I believe is a fundamental change in the way we look at employees today and how we hire them forContinue Reading

Get your Employees Involved to Solve…

One question I get asked on a regular basis is, “How do you get employees involved and interested in helping you innovate?” Great question and like most good questions, there is more than one answer. We have talked about several ways other organizations have been successful in getting this to happen, and here is anotherContinue Reading

Unleash the employees…let them fly!

Employees are great idea generators, and innovators – but only when freed by management. I get this because I am right in the middle of it as we continue to find more ways to be innovative and more ways to “re-invent” ourselves for the future. One thing I have found to be for sure –Continue Reading